FAQ & Student Support
Have a question? Browse our most common topics below. If you still need help, use the contact form at the bottom of this page to reach our team.
Course Access
How do I access my online course after purchasing?
Once your order is confirmed, you will receive a separate email with your login credentials and a link to the student portal. Please check your spam/junk folder if you do not see it within 1 hour. If you still have not received access within 24 hours, contact us using the form below.
How long do I have access to my course materials?
Course access is lifetime — you can revisit modules, videos, and downloads at any time after enrollment.
Can I access my course on a mobile device?
Yes. The student portal is mobile-friendly and works on all modern smartphones and tablets.
Certificates
How do I receive my certificate of completion?
Certificates are issued digitally once you have completed all required modules and passed any associated assessments. You will receive an email with your certificate download link within 2–3 business days of course completion.
Can I request a physical certificate?
At this time, certificates are issued in digital format only. You are welcome to print your certificate at home or through a local print shop.
Kit & Product Delivery
When will my kit ship?
Kits are processed and shipped within 1–3 business days of your order. You will receive a tracking number via email once your kit has been dispatched.
My kit arrived damaged or is missing items — what should I do?
Please contact us within 7 days of receiving your kit using the form below. Include your order number and photos of the damage or missing items, and our team will make it right.
Adhesive Storage
How should I store my lash adhesive?
All adhesive products must be stored at room temperature, ideally between 45°F and 90°F (7°C–32°C), away from direct sunlight, humidity, and heat sources. Improper storage can affect adhesive performance and shelf life. Do not refrigerate.
What is the shelf life of unopened adhesive?
Unopened adhesive typically has a shelf life of 6 months. Once opened, we recommend using the adhesive within 4–6 weeks for optimal results.
Returns & Refunds
What is your return policy?
We stand behind the quality of our products. If you receive an item with a manufacturer defect or quality issue beyond your control, please contact us within 7 days of delivery with your order number and photos. Courses and digital products are non-refundable once access has been granted. For full details, please review our Return Policy.
Licensing
Do I need a license to perform lash services professionally?
Licensing requirements for esthetic and lash extension services vary by state and locality. LA Lash Academy courses provide professional training and a certificate of completion, but it is your responsibility to verify and comply with the specific licensing laws in your state or jurisdiction. We recommend contacting your state's cosmetology or esthetic licensing board for the most current requirements before offering services to clients.
Does my certificate fulfill state licensing requirements?
A certificate of completion from LA Lash Academy demonstrates professional training, but it is not a substitute for any state-issued license. Please consult your local authority to determine what documentation is required in your area.
Still Have Questions? Contact Us
Fill out the form below and a member of our support team will get back to you as soon as possible — typically within 1–2 business days.